The extensions will download and install automatically.Īs mentioned, the HEVC extensions won’t automatically install on your Windows computer. Click the HEIF Image Extensions result and select Get.Next, navigate to the Search button, located in the upper-right corner of the window, and type in “ HEIF.”.Click the Start button and type in “ Microsoft Store” and hit Enter.If the Photos app doesn’t do this, you need to download the HEIC extensions manually. However, if It can’t, the Photos app should offer a link to the Microsoft Store, where you’ll be able to download needed extensions. If this does not work, keep reading.Īs mentioned, Windows should be able to open HEIC and HEIF files. Then, attempt to open the file again with Photos.Now, click on Get updates or scroll through the list and update your HEIF File Extension if one is available.Open up the Microsoft Store and click on the Library in the bottom left corner.In October 2020, Microsoft launched an update to fix security issues within the Windows Codecs Library.
The first thing you should check for is updates within the Microsoft Store. What you need to do is take matters into your own hands. That said, sometimes, Windows updates get confused and delayed. When it comes to videos, everyone needs to download the HEVC extension. Most users have received it for their HEIC (image) codecs. Well, this update is supposed to be automatic. So, you’re wondering, why can’t your OS open them? After all, Windows 10 is Microsoft’s latest OS, and you’ve enabled automatic updates. Since the October 2018 update, Windows 10 supports HEIC. Why Can’t I Use the HEIC File Format on Windows 10